Electrical-support

Product Support is responsible for the following CADMATIC software: CADMATIC Electrical (before CADS Electric), CADMATIC Draw (before CADS), CADMATIC DM (before CADS DM), CADMATIC Profile (before CADS Profile) and CADMATIC Rasta (before CADS Rasta).

Finland tuki@cadmatic.com Tel. 05 227 5160 *
Sweden david.ringius@cadmatic.com Tel. +46 8 409 10955
Estonia tugi@cadmatic.com Tel. +372 5309 3705
Other countries support@cadsplanner.com
* Support is part of myCADS service agreement.

This is what you should do 

Please familiarise yourself with the solution of the problem via the online help of the software before contacting the support. Before contacting the support, find out: 

  1. the version/revision of the software (basic software+application) that you are using
  2. whether you are using the workstation or network version (Licence Server) 
  3. the operating system of your computer and its version 
  4. the exact wording of the error messages that might have appeared, the actions and circumstances that lead to the problem. 

E-mail support 

It is a good idea to use the e-mail support, especially when the problem is related to a drawing. Sending the drawing and error description by e-mail will speed up solving the problem. E-mail messages are handled in the order of arrival. Complement your e-mail with: 

  1. your name and telephone number 
  2. the name of your company 
  3. how you have tried to eliminate the error

System recommendations

To ensure best possible user experience, please follow these system recommendations:

  • Operating system: Windows 10 (at least Windows 7), 64-bit only
  • CPU: Intel Core i5 or i7 (at least Intel Pentium 4 or AMD dual core)
  • Memory: 8GB (at least 4GB)
  • Disk space: 5 GB free space for installation
  • Display card: OpenGL compatible Full HD capable with dedicated display memory (NVIDIA or equivalents)

Only as a myCADS maintenant agreement customer you can ensure that the your software runs properly also in future versions of Windows.