Electrical Support

Product Support is responsible for the following Cadmatic software:
CADMATIC Electrical, CADMATIC Draw, CADMATIC Profile and CADMATIC Rasta. 

International support electrical.support@cadmatic.com
* Support is part of service agreement.

This is what you should do

Please familiarise yourself with potential solutions to the problem via the online help before contacting support. Before contacting support, find out:

  1. the version/revision of the software (basic software+application) that you are using
  2. whether you are using the workstation or network version (Licence Server)
  3. the operating system of your computer and its version
  4. the exact wording of the error messages that might have appeared, the actions and circumstances that lead to the problem.

E-mail support

It is a good idea to use the e-mail support, especially when the problem is related to a drawing. Sending the drawing and error description by e-mail will speed up solving the problem. E-mail messages are handled in the order of arrival. Complement your e-mail with:

  1. your name and telephone number
  2. the name of your company
  3. how you have tried to eliminate the error