"In this position, I learn new things all the time."
Who is Pekka Lehtinen?
I am 60 years old and have lived in Turku Finland my whole life. I am technically minded, logical and curious with a B.Sc. in Engineering and an M.Sc. in Economics. I have three adult daughters, one grandson, two-and-a-half-year-old Kaspian, and two more grandchildren on the way later this year.
Once a week I play badminton and floor ball and I try to do some yoga at least once a week to stay flexible. I am also currently studying a little German and Russian. My house requires constant attention and when I have free time, I read as much as I can.
How and when did you end up at CADMATIC?
I started working first for CADMATIC’s mother company Elomatic in 2007. At the time, I had my own one-man company working in the IT sector with IBM computers. IBM computers were disappearing gradually, and I had to think about doing something else. I also wanted a change after having done IT work with administrative applications for 20 years. At Elomatic, I worked as a deck outfitting, HVAC, and machinery designer.
At the end of 2014, I noticed an open position for an application specialist at CADMATIC. I decided to apply and was lucky enough to get the job.
What is your current position and what are your most important tasks?
I am an Application Specialist. I have two main tasks, maintaining our Delivery Example Project and working at our help desk where I help our customers to find solutions to any challenges they may have. The Delivery Example Project is the project that is delivered to our customers with the installation media. It contains a lot of different components and acts as an example to the customer as to how different things should be created and used in a project.
My work is divided about 50/50 between those two tasks and I consider them to be equally important. If I could choose just one, I would say the help desk is the most important.
What are the most challenging aspects of your work?
We have many rather large applications and we do not often get the same questions from customers. It is challenging to remember how all the applications work. You may remember that you did something similar a couple of years ago, but what was it exactly?
Another challenge is giving customers short and clear answers that cannot be misunderstood. Prioritizing is another; I usually have many tasks waiting and I have to decide the order in which tasks should be tackled.
What do you like most about your work?
The possibility to learn more all the time. I could not do the same job from day to day without the possibility to learn more. In this position, I learn new things all the time. It is impossible to know everything about our fast-developing applications. It is also interesting to see how the software evolves and becomes more comprehensive and better all the time.
What have been the biggest changes in your work over recent years?
I have only been in this position for five years, so not that much has changed. One change has been the introduction of communication tools like Microsoft Teams. Before we used to communicate mostly by email, nowadays mostly with Teams. Another change has been the merging of the customer service organization in the Netherlands and Finland. We are now under the same umbrella and we have regular global meetings via Teams.
You recently did an exchange to India. How did it come about and what was the experience like?
In April 2019, some colleagues from India trained with us in Finland. I thought it would be a good idea to visit them in India, which they advised would be better after the rainy season. I visited our office in Mumbai for four weeks in November.
It was nice to get to know the Indian culture. The food, traffic, climate, and religion are all very different from Finland. The way of working, however, is quite similar. My Indian colleagues are hardworking, smart, polite, and friendly people. I find it hard sometimes to understand the Indian accent, so I hoped that my understanding would improve during the visit. My colleagues were very patient with me and in the end, I understood them quite well.
How does cooperation with the international offices work?
Although CADMATIC is very international, our activities are still mostly local: Think global, act local. It is still easier to communicate with colleagues that are in the same office. If there are problems that cannot be solved locally, we ask our colleagues in other offices for advice. We also have regular global Microsoft Teams meetings to stay on top of what is happening in our customer service around the world.